Contact Us

Thank you for choosing Cozyd. We are committed to providing an exceptional customer experience and ensuring absolute transparency in all our communications. Whether you have an inquiry regarding our geometric borosilicate glassware collection, need assistance tracking your United States shipment, or wish to facilitate a seamless 30-day free return, our dedicated customer care specialists are here to assist you.

To ensure total regulatory accountability under standard e-commerce consumer protection laws, the Cozyd digital storefront and brand identity are officially owned, legally managed, and financially operated by the registered corporate parent entity: BYC PROJECT PTY LTD (ACN: 697 493 931 / ABN: 53 697 493 931), incorporated under the jurisdiction of New South Wales, Australia.

1. Direct Communication Channels

For immediate response and professional support, you can connect with our global administrative and support teams via the following verified touchpoints:

2. Operational Support Hours

Our international customer care desk operates dynamically to support our retail market across the United States. Our structured operational hours are as follows:

• Days of Operation: Monday through Friday (excluding recognized public holidays).
• Standard Service Hours: 9:00 AM to 5:00 PM (EST - Eastern Standard Time).
• Electronic Response Commitment: We pledge to review, investigate, and provide a formal substantive response to all written email inquiries submitted to info@cozyd.shop within 24 business hours.

3. Order-Specific Inquiries & Escalation

To allow our service team to access your logistical profiles efficiently, please ensure that all correspondence regarding active transactions includes:

1. Your full legal name as entered during the checkout phase.
2. Your specific Cozyd Purchase Order Number (e.g., #CZD1005).
3. Clear digital photographs if you are reporting a glass item damaged in transit by the carrier.

Please note that we do not charge any additional administrative fees or processing surcharges for handling consumer support claims, return processing, or address corrections.

4. Legal and Regulatory Correspondence

For formal regulatory compliance inquiries, legal notices, or wholesale commercial partnerships, please address all physical correspondence directly to our legal headquarters at Shop 8, 43-45 Oxford St, EPPING, NSW, 2121, Australia. Ensure that your documentation explicitly references BYC PROJECT PTY LTD to guarantee correct routing and immediate review by our corporate compliance department.